Basics of the Datenpool

The data pool is a central platform for the storage and distribution of projectrelated documents, plans and BIM models and makes use of modern technologies for communication and information management on the web. Access to the platform is via web browser and is protected by username and password.
The data pool is optimized for working with Mozilla Firefox and Chrome and can also be used without installing apps with the Edge and Safari browsers as well as with tablets or smartphones.

The authorization system of the data pool can be used to determine individually which persons have access to a document. The system manages all files such as plans, correspondence, protocols or BIM models in the individually configurable filing folders.
Project participants can be informed about new documents or plans by e-mail via a distribution function. Individually configurable workflows support the process flows in the project, and automated versioning ensures that only the latest version of documents or plans is available in the view.

Maintenance window

All functions of the data pool, including security technology and user management, are made available centrally.

In order to maintain the high security and quality of the system, regular updates of the operating systems and security devices are required. For these regular updates of the systems, a daily maintenance window from 10:00 p.m. to 12:00 a.m. has been defined, during which maintenance and updates can be carried out on the system without prior notice. More extensive maintenance work and updates are announced in advance via the system status in the footer, indicating the approximate duration of the work. If maintenance work is carried out on the system, access to the server is not possible.

Helpdesk

From Monday to Friday from 8:00 a.m. to 5:00 p.m., a helpdesk is available to you that you can contact if you have any questions or problems while working with the data pool. You can reach the helpdesk

• by phone at:

  Austria/Germany: 0043 (0)50 756 300

  Czechia: 00420 568 800 301

  Slovakia: 00421 267281 302

  Ukraine/Russia: 0038 0444981267 303

• for Mail unter: helpdesk@datenpool.at

• online using the contact form: via the "Help" menu in the header of the data pool

Request password

If you have forgotten your password or if your password has expired, you can request a new password online. Open the data pool via the link dashboard.datenpool.at and click on the link „Forgot your password?“ in the login mask.

A dialog box will ask you to enter your forwarding email address, which is stored in the system. The system will send you a link to reset the password to this e-mail address.

Optionally, you can also enter your project email address that has been assigned to you in the data pool. If you work in several projects in the data pool with different accounts, but use the same forwarding mail, you must use the project mail address to reset the password.

After entering the e-mail address, start the process by clicking on the "Reset" button, the system will send a message to the specified e-mail address with a link to reset the password. By clicking on this link, you will be redirected to the dialog box for entering the new password.

The administration process for storing the new password can take a few minutes, during which the password will be changed for all projects to which you have access with your account.

Open Manual

The data pool manual can be opened online at any time to read functions or create a printout.

To open the manual, click on the "Help - Manual" menu in the header of the user interface. The manual opens in pdf format.

Please note that different versions of the data pool may be used in different projects. In the "Help – Manual" menu, the manual that matches the current version of the data pool is always provided.

Helpdesk Contact Form

For written inquiries to the helpdesk, the system provides a contact form that can be opened directly via the "Help" menu in the header of the data pool or in the navigator of the dashboard.